Frequently Asked Questions

Open the Pickleville app and go to the "Reservation" tab. Select your appointment and tap the "Unlock Door" button. The unlock button appears 10 minutes before your reservation begins and stays active for the full duration of your booking.

No. Memberships are designed to give frequent players discounts on court time and events, but they are not required. Anyone can book a court or participate in programs without a membership.

No. We provide house paddles and balls free of charge. You're welcome to bring your own equipment if you prefer.

We're open Monday through Sunday, 6:00 AM to 12:00 AM (midnight).

We're located at 1 Valley St, New Haven, CT 06515. Free parking is available on-site.

Weekdays: 5:00 PM – 10:00 PM. Weekends: 8:00 AM – 10:00 PM.

You can book a court through our online booking system at gotham.podplay.app. Select your preferred date, time, and court, then complete your reservation.

Yes. On the "Order Summary" page, you'll see a drop-down menu to select your preferred court (if it hasn't already been reserved). The default setting is "auto-assign," which means the system will pick a court for you.

Yes, as long as the time slot is available after your current reservation. Simply follow the standard booking process. Note: you may need to move to a different court if yours is already booked for the next period.

Yes. Go to the "Reservations" tab and tap "Cancel Reservation." Cancellations made within 10 minutes of booking or at least 24 hours before your appointment are free. Cancellations within 24 hours of your appointment will be charged in full.

If you have extenuating circumstances, email us at info@picklevillect.com.

Yes, up to 6 people can use the facility under a single reservation. We ask that you invite your guests through the app and that each guest creates their own account and signs the waiver.

Our coaching team includes Angelo Rossetti and Ettore Rossetti, both experienced and passionate pickleball coaches dedicated to helping players at every level improve their game.

No. Only coaches on the Pickleville coaching roster are permitted to give paid lessons at our facility. All our coaches have been thoroughly vetted and are fully certified and insured.

Not without being on our roster. If you're interested in coaching at Pickleville, please reach out to us at info@picklevillect.com to inquire about joining our coaching team.

Private lessons can be booked through our booking platform. Visit our events page to view available coaching sessions and times.

Yes! Our on-site cafe offers a selection of drinks, snacks, and light bites. There is also a hydration station where you can refill your water bottle.

You may bring single-serve non-alcoholic drinks and small snacks (like energy bars). However, please don't eat or drink anything other than water on the courts. Eating and drinking should be limited to the designated seating areas.

If you stay on the court more than 5 minutes past your reservation, our team will contact you. If the issue persists, the system will automatically charge you for an additional hour. Please make sure to clear the court promptly.

No. Smoking and vaping are strictly prohibited inside the facility and carry penalties of up to $500. Your account may also be suspended. Pickleville CT does not permit alcohol on the premises.

Our team enforces the following penalties. Amounts increase for repeat offenses or ignored warnings:

• Significant overstaying — up to $250
• Exceeding guest limits for extended periods — up to $400
• Smoking or vaping — up to $500
• Bringing or consuming alcohol — up to $500
• Ignoring reminders — up to $500
• Breaking or mistreating equipment — unlimited fine + account suspension
• Showing disrespect to other customers — account suspension

No. You may not use any court without an active reservation for that court. Jumping to an unreserved court will result in a fine.